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General Terms and Conditions

 

 

FOREWORD AND DEFINITIONS

 

Alfacasino website is operated by GP DIGITAL SOLUTIONS LTD, a company registered in the Republic of Cyprus, with its principal place of business at: Vasili Michaildi 9, 3026, Limassol, Cyprus. Registration number: HE 378354;. 
Alfacasino website is owned and all gambling services are provided and licensed by Bugago B.V., Address: Kaya Richard J. Beaujon Z/N, Curacao, Netherlands Antilles, Registration number: 144825, which is a parent company of GP DIGITAL SOLUTIONS LTD.

 

The User

 

The Licensee is licensed in Curacao and regulated by Central Government of the Netherlands Antilles.

 

Terms and conditions for use of Company's transaction and casino system (hereafter called the: the gaming system) under the domain alfacasino.com (hereafter called the: the Casino), Company (hereafter called: Bugago B.V.) and user that accesses to transaction and casino system (hereafter called: the User) agree that all parties shall comply with the following terms and conditions:

 

1. GENERAL

 

1.1. Use of the Bugago B.V. site, www. alfacasino.com (“the Site”) and the information, materials and links in it, is solely upon the terms and conditions set out below (Version no. M1.0), hereinafter referred to as the “Terms and Conditions” or “T&Cs” which constitute the entire agreement between the User and Bugago B.V. for the use of the Site;

 

1.2. The rules herein are effective as of 03th October 2017. These Terms & Conditions shall immediately become effective as from the date when the player registers his account with Bugago B.V. These Terms & Conditions shall be the official source of reference for any complication/dispute related to the use of our Internet site, service or software. All games played on Bugago B.V.’s site are duly subject to the rules as specified in this document;

 

1.3. Bugago B.V. hereby reserves the right to suspend, add, end, amend and/or supplement these T&Cs from time to time as it may deem appropriate. Any such changes shall be deemed effective as soon as they are accepted by the Regulatory Authorities and posted on the site and Player/Account Holder shall be deemed to have consented to them by continuing to use the services on the site after such effective date. Bugago B.V. is under no obligation to verify if all the players use the Service and or the Software according to the updated rules of these Terms and Conditions. The version posted on Bugago B.V.’s site(s) is the effective version, and that which users should use as reference. Notice of modification with an effective date will be posted on the Internet Site and the player requested to reconfirm. It is the player’s responsibility to inform himself regarding the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as being familiarized with the modifications that affect or will affect the player. Bugago B.V. recommends that you visit the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract regularly, or whenever you see a notice of modification posted on the Internet Site. By continuing to use the Internet Site, the Service or the Software offered by Bugago B.V. or its other sites, you agree to be bound by the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract as well as by the latest modifications to it whether or not you are aware of such modifications. If you refuse to be bound by those modifications, you shall immediately cease use of the Internet Site, the Service or the Software offered by Bugago B.V. or its other sites;

 

1.4. Exceptional Circumstances

 

It is the intention of Bugago B.V. to operate under our Curacao license, though we reserve the right at any time, including, without limitation, for disaster recovery purposes:

 

1.5. to request that Bugago B.V., on its own account provides user with gaming facilities. Should Bugago B.V. agree to provide user with such betting facilities, user agree that such facilities will be provided to user subject to the laws of Curacao and subject to the exclusive jurisdiction of the courts of Curacao;

 

1.6. to assign this Agreement to another company(s) affiliated with Bugago B.V., in which case such other company(s) will act as agent for, and provide services to us, to ensure that the services will be available to user, subject to these Specific Conditions and the General Conditions.

 

Third parties do not have the ability to enforce any part of this Agreement save in respect of the rights of counterparties to enforce user’s duty of good faith directly against user. This Agreement, may however be varied at any time without the consent of any counterparties to any bets struck through Bugago B.V.

 

1.7. The following words and terms, should be interpreted as follows, unless, the context clearly implies otherwise;

 

1.8. “Bugago B.V.” shall mean Bugago B.V.’s online gaming system, as well as all services and game offer activities related to it and listed on www.alfacasino.com including but not limited to Online Casino and/or Games;

 

1.9. “User Account” shall mean a personal account opened by an individual and maintained by Bugago B.V. as to allow this person to play the online games;

 

1.10. “Software” shall mean the software licensed by us including all programs and databases and any other derived content, requiring download, whether accessible or otherwise used by you through the site and allowing you to participate in the Casino, Games or Online Bets;

 

1.11. “Login and Password” shall mean the login and password details that are chosen by a player upon registering with Bugago B.V.;

 

1.12. “You“ or “Player “shall mean the user of the Service and of the Bugago B.V. software downloaded from its Internet Site.;

 

1.13. “Us, We” shall mean Bugago B.V.;

 

1.14. “Internet Site” shall mean the site AlfaCasino.com and all other sites connected to it and accessible through links or other access paths;

 

1.15. “Account Holder” or “Player“ is an individual having a contractual relationship with Bugago B.V..;

 

1.16. “The Regulatory Authority” Central Government of the Netherlands Antilles, which is the main regulator of remote gaming operations;

 

1.17. References in these T&Cs to a “Game” is to any gaming activity presented by Bugago B.V. on its Site for the benefit of the Users and as approved by the Regulatory Authority;

 

1.18. Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will supersede.

 

2. RULES & PROCEDURES GOVERNING THE GAMES

WAIVER

REGISTRATION

 

2.1. Bugago B.V. shall not permit a person to participate as a player in an authorized game conducted by Bugago B.V. unless that person is registered as a player and holds an account with Bugago B.V.. Clients open an account by completing the online registering application, which is an integral part of the site. To verify customer's identity, Bugago B.V. reserves the right to request at any time satisfactory proof of identity (such as copy of ID, passport or any payment cards used) and proof of address (recent utility bill or bank statement). Failure to supply such documentation may result in suspension of the account.

 

2.2. Transactions are subject to be checked to prevent money laundering. With respect to money laundering regulations, Bugago B.V. has the right to demand any further information from the customer, as it may deem appropriate. If Bugago B.V. at any moment in time suspects that there may have been any money laundering or other suspicious transaction it will immediately report the matter to the relevant authorities.

 

2.3. You must register personally and may not register an account for anyone else. The player shall complete an application provided by Bugago B.V., which shall include a valid email address and shall if necessary provide Bugago B.V. with the following documents:

(i) document to prove age and identity (proof that the player is of legal age in country of residence is a copy of proof of identity such as ID card, passport or driving license)

 

(ii) document confirming that the payment source used for deposits and withdrawals belongs to the registered player (e.g. bank statement)

 

(iii) proof of residence address of the player (such as a utility bill)

 

2.4. If Bugago B.V. becomes aware that a person has provided false information in this respect, Bugago B.V. shall not register such person and where that person has already been registered, Bugago B.V. shall immediately suspend that person’s registration as a player with the Bugago B.V.. In this case, the player's account balance will be frozen. The player also agrees to update this information should there be any changes to the personal data provided.

 

PLAYER’S IDENTITY

 

2.5. out of a player’s account to a player until the player’s identity, age and place of residence have been verified. In the event of further clarifications required Bugago B.V. reserves the right to request for further documentation or authentication.

 

2.6. Only adults - individuals who are at least 18 years old and / or have a minimum age in accordance with national law and when making payments shall use the source of funds held in their name are allowed to open and set up an account in Bugago B.V.. The Company does not permit accounts to be opened by, or make any deposits nor used from, customers located or domiciled in United States of America, Aruba, Bonaire, Curacao, France, Spain, Italy, Great Britain, Ukraine, Turkey, Portugal, Germany, Hungary, Australia, Netherlands, Israel, Poland, Iraq, Iran, Saudi Arabia, Canada, Cyprus, Latvia, Saba, Singapore, Statia, St. Maarten, Colombia as well as residents of any other country wherein laws prohibit online gambling. It is the players’ responsibility to know whether the processing and opening of a Bugago B.V. Account is allowed within their jurisdiction. Any funds deposited or any money won by any such persons shall be forfeited to the Curaçao eGaming. 

 

LAW APPLICABLE TO PLAYERS

 

2.7. The subscribers understand and accept that Bugago B.V. is unable to provide them with any legal advice or assurances and that it is their sole responsibility to ensure that at all times they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole option, discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.

 

OPENING OF DEPOSIT ACCOUNT

 

2.8. To be able to play on Bugago B.V.’s site, a deposit account must necessarily be opened. Upon opening an account, the Account Holder will be assigned code numbers and/or passwords that are required to access the account.

 

2.9. It is the subscriber‘s responsibility to keep data such as login {username} and password confidential. Bugago B.V. cannot be held responsible of any misuse of client‘s password, provided that Bugago B.V. has been correctly supplied with the account information requested, we are entitled to assume that orders, payments and instructions are made by the client.

 

MULTIPLE ACCOUNTS

 

2.10. Each player is allowed to open only one account in one’s own name. Use of more than one account per physical player is known as “multi-accounts” and as such is strictly forbidden. Bugago B.V. retains the right to close a player account at any time and to cancel all the transactions pertaining to any player that has registered more than one account in his own name or under different names, in the event that Bugago B.V. has reason to suspect that the registration of said multiple accounts has been undertaken with the intent of defrauding or cheating. Bugago B.V. reserves the right to block regular or tournament play and/or prize distribution should any evidence of multi-accounting arise. This behavior must be considered as suspicious and the account suspended. By opening an account with Bugago B.V., the subscriber implicitly gives his authorization to the processing of any personal data in compliance with the privacy laws in force in Curacao. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by Bugago B.V.

 

2.11. Bugago B.V. do not allow that different account holders from the same household and/or family play on the same bet. The meaning of the term “same bet” in this clause includes different combinations of the same bet. Should a registered Subscriber breach the aforementioned prohibition, Bugago B.V. reserves the right to cancel such bet subject to the rules of cancellation stated herein.

 

MISUSE OF ACCOUNTS

 

2.12. Deposited funds shall be used for administration of bets / betting deposits and Bugago B.V. reserves the right to stop the withdrawal request from the account of the player who does not meet this requirement, or for the purpose of a security clearance.

 

2.13. In the event of misuse and/or the abuse of promotions and/or of any offers from Bugago B.V., Bugago B.V. reserves the right to close or block the accounts of the client in question until the matter between Bugago B.V. and the client is resolved.

 

PROHIBITION FOR EMPLOYEES

 

2.14. No employees, managers, directors, consultants, agents, branches or affiliated companies, any of the providers or sellers at Bugago B.V. nor their relatives (in this clause, the term « relatives » means spouse, partner, parents, children or siblings of the people mentioned above) can participate in any games during their term of employment, management, directorship, engagement or contractual relationship with Bugago B.V.. To this end no officers, directors, employees, consultants or any other persons conducting business or engaged with Bugago B.V. shall be allowed to open an account with Bugago B.V. during their term of engagement. Proof of such attempts shall result in steps being taken by Bugago B.V. that shall have repercussions upon the contract existing between the employee etc. and Bugago B.V.

 

2.15. No Bugago B.V. executives, nor their relatives (in this clause, the term « relatives » means spouse, partner, parents, children or siblings of the people mentioned above) are allowed to play on our site or are authorized to use the Service directly or indirectly. Nevertheless, this shall not apply where relatives are expressly allowed to play on the Bugago B.V. site by means of written authorization by Bugago B.V.

 

Bugago B.V. employees, or anyone else having access to inside information (for example: complete hand histories, playing histories, money transaction histories, and similar) are not allowed to use the services of the site. This is to prevent any potential abuse of inside information.

 

2.16. If clauses 2.14 and 2.15 are breached, Bugago B.V. reserves the right to close the said account immediately and to cancel payment on any gain. This shall take place without any prejudice to the rights that Bugago B.V. has against the breaching person in terms of the employment or any other contract between the parties.

 

PAYMENTS

 

2.17. Bugago B.V. shall not accept cash from a player and funds may be received from the player only by any of the following methods:

 

(i) credit cards;

 

(ii) debit cards;

 

(iii) electronic transfer;

 

(iv) wire transfer;

 

(v) e-wallets.

 

2.18. Money paid to Bugago B.V. shall be available for use in the User’s Account within not more than twenty-four hours from receipt of money. The twenty-four-hour time frame specifically excludes the time that the bank, or the payment solutions offered by Bugago B.V. may undertake to process the transfer.

 

2.19. If the customer uses payment through a virtual wallet, the e-mail address must be the same as the address sent to Bugago B.V. during registration.

 

2.20. Bugago B.V. reserves the right to set a maximum amount of funds that can be deposited with Bugago B.V. per transaction. Such maximum can be varied at Bugago B.V.’s discretion.

 

Current deposits limits are set as follows:

 

  • Credit/debit cards – 5000 Euro 
  • Electronic Transfer – 5000 Euro 
  • Wire transfer – 5000 Euro 
  • E-wallets – 5000 Euro 

 

Deposit fees are as follows: 

 

  • Credit/Debit cards - 0 
  • Electronic Transfer - 0 
  • E-Wallets - 0 

 

2.21. It is not possible to transfer money from one member account to another.

 

2.22. Bugago B.V. shall have a right to take any measures and adopt any procedures to obtain the verification of identity or a Player. If such evidence is not obtained, or where Bugago B.V. knows or suspects that the transaction may be related to money laundering or the funding of terrorism, Bugago B.V. shall not proceed with such transaction and shall have the right to close such Player’s account and shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in Curacao. Anti-Money Laundering Policy

 

NO INTEREST

 

2.23. A Bugago B.V. Account does not accrue interest. All payments to and from the player’s Account must be paid in the currencies available on the Services from time to time and shall not bear interest and all payments into the Player’s Account must be from a payment source on which you are the named account holder. The player may not treat the licensee as a financial institution.

 

CURRENCY

 

2.24. All payments to/from the player’s account shall be paid in the same currency as the currency of the registered player's account and all payments to the player's account shall be made from the payment source, which is held in the name of the holder of the player's account.

 

LIST OF ACCOUNTS

 

2.25. Bugago B.V. shall, at all times, keep a secure list of all registered players and shall ensure the security of all Player Accounts. You acknowledge that Bugago B.V. will hold information with respect to your identity, including but not limited to your name, address and payment details. You agree that we rely on this information in entering into this Agreement and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide us.

 

PLAYER’S RECORDS

 

2.26. It is the client's responsibility to ensure that their records with Bugago B.V. are kept up to date, especially address, telephone number, payment/bank details and email contact. In the event of changes to your address or telephone number please contact our customer service department on instructions to change player details.

 

DATA PROTECTION

 

2.27. Bugago B.V. may process any personal data of clients in accordance with applicable data protection laws including, but not limited to, processing customer's account and payments, keeping records and verifying identity and fraud investigation. We collect only information needed to accurately pay your winnings and to provide you with the best service possible. We do not sell, trade, rent, or share the personal information you have entrusted us with. Personally Identifiable Information includes your name, e-mail address, home address, telephone number, date of birth and other information collected during registration or through surveys. 

 

2.28. Bugago B.V. may share client's personal data with any of its financial agents {institutions processing payments} who may only use it for those purposes defined by Bugago B.V., or as otherwise permitted by the Data Protection Act.

 

2.29. Unless client has indicated otherwise, company may contact any client with product and service related information, such as direct email newspapers and/or any other special marketing and/or advertising offers.

 

2.30. Player is aware and consents to the recording of all site use, electronic mails and telephone calls between him/her and Bugago B.V. These recordings will be sole property of Bugago B.V. and may be used as evidence in the event of any dispute or to improve customer services.

 

MARKETING AND PROMOTION

 

2.31. In the event that a player wins an amount equal to €3,000.00 [three thousand EURO] or more, through the use of the Software or the Service, the player may agree to give Bugago B.V. the right and authorization to use the player’s name, photograph, and portrait in some media as part of Bugago B.V.’s marketing and promotional needs, and for its Internet site(s), on a worldwide level.

 

PASSWORD SECURITY

 

2.32. Username, password and control question in case of password loss are strictly confidential. The client shall ensure that the username and any other security data are kept secret and games played on the Internet under the username and safety data shall be considered valid regardless of who will attend the game.

 

2.33. You are advised to choose a strong, robust and non-predictable password for your security

 

2.34. Bugago B.V. is in no way responsible for the eventual access to a player’s account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a player’s password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a player was registered correctly.

 

2.35. Bugago B.V. is in no way responsible if the player forgets, misplaces, or loses his/her password, except as a result of an error on the part of Bugago B.V.. Bugago B.V. shall not at any time during its relationship with the player be responsible to store passwords and logins of the user.

 

INACTIVE ACCOUNTS

 

2.36. If the Account Holder does not access the Account by “logging in” using his Account name and security details for any period of 90 calendar days, his account shall be deemed to be ”Inactive”. If your account becomes Inactive, AlfaCasino.com reserves the right to charge you an administrative fee (the “Inactive Administrative Fee”) of 25% your balance , on the date that the account becomes inactive each month thereafter, until the account becomes active or your account balance reaches zero.

 

USER NAMES

 

2.37. Bugago B.V. reserves the right to deny or retract, for whatever reason deemed necessary by Bugago B.V., any or all Player screen names and/or user names, whether before, during and after these names have been issued or validated. In the event that Player’s Account is otherwise in order according to these T&Cs, Bugago B.V. will give Player(s) the opportunity to create a new screen and/or user name.

 

CLOSING OF ACCOUNTS

 

2.38. Any Account Holder is entitled to close his Account and terminate this Agreement at any time by sending an email to Bugago B.V. using these details: support@alfacasino.com and Bugago B.V. will respond within a reasonable time. Provided that the Account Holder shall be responsible for activity on his Account until such closure has been affected by Bugago B.V.

 

Bugago B.V. is entitled to terminate this Agreement immediately on notice (or attempted notice) to the Account Holder at the email address that was provided to Bugago B.V. If

 

Bugago B.V. has canceled the player's account on the ground of failure to comply with the safety instructions or fraudulent activities, the account balance shall be unaccured and considered lost.

 

2.39. In the event of an account being blocked (cancellation of the player’s user account), a Player shall be permitted to withdraw any balances exceeding withdrawal fees in accordance with our Withdrawal request terms. This option shall not be provided to the player in case of violation of the rules and conditions of Bugago B.V.. If the player is in dispute he is entitled to file a complaint as per our complaint term and the operator will liaise with the regulator on the outcome of the complaint. Any positive balance existing in your Account pending investigation and/or following the conclusion of any legal proceedings may be used on account of any damages or sums owed by you to us.

 

2.40 All payments shall be remitted to the Player within  14  working days following the user’s request.

 

COMPLAINTS

 

2.41. Customers may address their complaints via email on support@alfacasino.com and/or via phone published on the site’s section named Contacts. Bugago B.V. shall use its best efforts to resolve the complaint reported as soon as possible, but no later than 14 working days from the receipt of the complaint.

 

2.42. Should the player not be satisfied with the resolution of such complaint by Bugago B.V., a further complaint may be addressed to the Curaçao eGaming (Pletterijweg Oost Ara Hilltop Building Curaçao) (https://www.curacao-egaming.com) or email complaints@curacao-egaming.com

 

2.43. Bugago B.V. is in no way responsible for the investigation or the initiation of a complaint made by a user against another for any reason, including but not limited to, the conditions in this Contract. Bugago B.V. in its sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Contract.

 

CHAT RULES

 

2.44. Bugago B.V. offers the User the possibility to chat in virtual chat rooms. The purpose of the chat rooms is to provide entertainment and communication among the user of the Games. All chat must be in English or the language specific for specially designed language tables. The User may only chat in a way that would be appropriate in a face-to-face meeting.

 

2.45. We will not tolerate any derogatory, abusive or violent behavior by you to any of our employees. Should you behave in any such manner (to be determined solely by us), we reserve the right to suspend and/or close your Account, and/or take any other measures as deemed appropriate. You are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Group's operation in any media or forum.

 

2.46. All the conversations using the chat feature are recorded and stored.

 

2.47. Any malicious chat will be reported to the relevant Authority.

 

2.48. Bugago B.V. reserves the right to remove chat rooms

 

2.49. Any games, where a chat feature is provided, it is done so in order to let players interact on the games with other players in collective conversations. Rules are applied to ensure that a pleasant atmosphere is maintained on the network, that no fraudulent activity is facilitated and that players feel part of the community.

 

2.50. Bugago B.V. shall not be liable towards any player using the chat functionality for any damage arising from other players conduct. The player shall release from liability and hold Bugago B.V. harmless against any damage due to the player’s illegal, unlawful or inappropriate conduct or arising out of the violation by the player of the Chat Rules.

 

2.51. All chat must be in English (except where intentionally allowed in a specified language). In poker games it is not allowed to comment on pots in progress. Chat must not contain disrespectful comments about other players or any comments or expressions that may offend other players. It is not allowed to violate the privacy or other rights of the fellow players. Giving and asking of personal details in chat is prohibited. It is not allowed to use the chat feature to advertise or promote any product, service or offer.

 

2.52. To report abusive chat please contact Bugago B.V. support service.

 

2.53. The chat feature is moderated or monitored by Bugago B.V., either automatically, or by human means.

 

2.54. Collusion through the use of the chat feature or separate chat is prohibited.

 

2.55. In case of breach of the Chat Rules, Bugago B.V. will warn the player. If the player does not comply, then such player may be excluded from the chat room. Player may also be excluded with immediate effect and without prior warning for unlimited time in sole decision of Bugago B.V.

 

3. FINANCIAL ISSUES & PAYMENTS

BONUSES

 

3.1. Bonus credits can be placed into a players’ account as part of a marketing campaign. These credits cannot be withdrawn or paid out but they must be used for the placing of bets in the manner stated in the respective rules of different marketing bonus campaigns.

 

3.2. Bonus is always granted by Bugago B.V. and has status of a gift. The user has no legal claim for awarding bonus, Bugago B.V. solely determines who is eligible for bonuses according to the rules and conditions of the bonus scheme.

 

WINNINGS

 

3.3. Winnings will only be remitted by Bugago B.V. to the name and address of the bearer of the account, as it exists in Bugago B.V.’s records. Bugago B.V. reserves the right to stop the withdrawal request from the account of the player pending for verification of identity, age, residence and the payment methods used.

 

3.4. Winnings will be credited to the Player’s Account following confirmation of the final result.

 

WITHDRAWAL REQUESTS

 

3.5. The Player may at any time request a payout from the existing balance of his/her User Account in whole or in part provided that all payments have been confirmed and all amounts deposited. Any expense related to withdrawal requests shall be charged to the receiver. In the event that a subscriber has increased his gaming account by sending a fax copy of the transfer receipt related to a postal money order or bank transfer, the date shown on the receipt must coincide with the payment date into the Bugago B.V. bank account otherwise it shall not be possible to withdraw any wins.

 

3.6. A ten percent (10%) administrative charge shall be applied for payout requests referring to amounts deposited with Bugago B.V. and which have not been wagered at least twice (x2). For situations when deposit amounts have not been used at least once for placing bets or playing casino games, Bugago B.V. reserves the rights to request a full KYC from players who have requested payouts without participation.

 

3.7. The withdrawal request shall be processed within 14 working days. Bugago B.V. undertakes, if possible, to process the request within three working days after verification of the identity of the player and the payment methods used by the player. Deposit(s) prior to the application shall be properly cleared by the bank and credited to Bugago B.V. accounts. Any delay in the withdrawal procedure is, in this case, caused by an intermediary bank. All withdrawal requests are subject to a security clearance.

 

3.8. Withdrawals from a Users Account can only be addressed strictly to the person registered on the account and as per the conditions specified on the Bugago B.V. site. Payments shall be made; if possible, by the same payment method the deposit has been made. In the case of a deposit by bank transfer, payment shall be made to the bank account from which the deposits were transferred. Exceptions to this shall be restricted as follows. 

 

(i) In those cases where the Player deposits money with Bugago B.V. by bank transfer or through other payment solutions offered by Bugago B.V., the Player may record more than one bank account with Bugago B.V. Upon receipt of such requests Bugago B.V. shall verify whether the player is the owner of the registered account. To this regard Bugago B.V. reserves the right to request all documentation necessary, including a bank statement, to confirm that bank accounts belong to a particular player. Players who have recorded more than one bank account may request that the payout is made by transfer to any bank account recorded with and verified by Bugago B.V.

 

(ii) In those cases where the payment solutions provided by Bugago B.V. do not offer redirection of payouts to the same bank account from which the funds originated, the Player shall record a bank account with Bugago B.V.. Payouts in such cases shall be made by bank transfer to the bank account as recorded with and verified by Bugago B.V.

 

The company reserves the right to conduct a further KYC in this event

 

ERRORS

 

3.9. Should funds be credited to a Player’s Account in error, it is the client's responsibility to notify Bugago B.V. of the error without delay. Any winnings subsequent to the error and warnings of Bugago B.V. associated with this error shall be considered invalid and returned to Bugago B.V. regardless of any delay in error reporting. If the player withdraws or uses as a deposit for a non-winning bet funds which have been due to an error credited to his account, then Bugago B.V. reserves the right in its sole consideration, to withdraw directly from your account the amount equal to the one you have mistakenly accepted.

 

CHANGES TO ACCOUNT BALANCE BY THIRD PARTIES

 

3.10. Bugago B.V. cannot be held liable for changes to a Player’s Account balance due to someone else playing using that player’s nickname, username or password.

 

CREDIT/DEBIT CARD

 

3.11. Players may only use their own credit / debit card in their own account. In case of deposits made by credit / debit card of another individual, players shall certify by adequate documentation proving entitlement to use that credit card.

 

FINANCIAL INFORMATION / DOCUMENTS

 

3.12. Bugago B.V. hereby ensures the security of all financial information on the player and financial documents whether relating in/directly to the transactions affected between the Player and Bugago B.V. or between Bugago B.V. and the relevant tax authorities. All taxes, duties and fees applicable in connection with any money or prizes awarded to the Player are the sole responsibility of the Player. 

 

PROOF OF PAYMENTS

 

3.13. The player acknowledges that Bugago B.V. reserves the right to request proof of payments to players accounts for all alternative payments, at any moment. Bugago B.V. reserves the right to request its clients’ bank account numbers at any time.

 

3.14. Claims concerning payments shall be accompanied by proof of payment. Without providing proper documentation, claims shall be considered devoid of purpose.

 

FINANCIAL PROTECTION OF PLAYERS

 

3.15. The player may by written notice or electronic notice to Bugago B.V. or through their account settings:

 

(vi) exclude the player from playing for a definite or indefinite period of time.

 

3.16. A player who has set a limit or exclusion may change or revoke the limit or exclusion by written notice or electronic notice given to Bugago B.V.

 

3.17. A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after Bugago B.V. has received the notice.

 

3.18. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by Bugago B.V.

 

3.19. Bugago B.V. shall not accept a wager from a player contrary to exclusion set by the player under this regulation.

 

4. GAME RULES

MATTERS BEYOND OUR REASONABLE CONTROL   

 

4.1. Without prejudice to our obligations contained within the various laws and regulations of the jurisdictions where we are licensed, we are not liable for any loss or damage that user may suffer because of any: act of God; power cut; trade or labor dispute, act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party or otherwise outside of our control. In such an event, we reserve the right to cancel or suspend our services without incurring any liability.

 

We are not liable for the failure of any equipment or software howsoever caused, wherever located or administered, or whether under our direct control or not, that may prevent the operation of the Services, impede the placing of offers for bets or the matching of bets, or prevent you from being able to contact us.

 

Please be aware that if user place a bet with the intention of subsequently placing a separate bet to reduce the liability incurred by the initial bet, there can never be a guarantee that the Services will be available at the point you wish to place the subsequent bet (this is the case regardless of whether or not the unavailability of the Services is due to a matter beyond our reasonable control).

 

We will not be liable for any failure to perform by a third party to our Agreement.

 

SOFTWARE RULES – ARTIFICIAL INTELLIGENCE

 

4.2. The use of artificial intelligence including, without limitation, "robots" is strictly forbidden in connection with the Software and the Games. Bugago B.V. is committed to detecting and preventing software programs which are designed to enable artificial intelligence ("AI Software") to play on Bugago B.V. such as, but not limited to opponent-profiling, cheating software or anything else that we deem enables you to have an unfair advantage. All actions taken in relation to the Games by a User must be executed personally by players through the user interface accessible by use of the Software. The Account Holder acknowledges that Bugago B.V. will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the Account Holder agrees not to use any AI Software and/or any such programs.

 

COMPETITIONS AND PROMOTIONS

 

4.3. Parts of the Site may from time to time contain competitions, promotions, tournaments or similar and related activities offered by Bugago B.V. or by third parties. Any specific additional terms and conditions for participation in any such competitions, promotions, tournaments or similar and related activities will be specified on the relevant part of the Site from time to time (“Terms of Participation”). By entering or participating in the relevant competitions, promotions, tournaments or similar and related activities, Player agrees to be bound by those Terms of Participation in addition to these Terms and Conditions and in the event of any conflict or inconsistency, the Terms of Participation will prevail. Bugago B.V. specifically retains the rights, at any time and without notice, to remove, alter or add to competitions, promotions, tournaments or similar and related activities on the Site without liability to Player.

 

ABUSE OF PROMOTIONS

 

4.4. The player binds himself not to abuse the ability of opening accounts in order to benefit from bonus credits and other promotional offers that Bugago B.V. may offer (use of 100%, 20% of initial deposits, or use of certificates and promotional codes). Bugago B.V. reserves the right, in case of abusive behavior on the player’s part as related to bonus credits and/or to promotional offers by Bugago B.V., in its sole discretion, to rescind or block client accounts created to that end, as well as their transactions.

 

ANTI-COLLUSION MEASURES

 

4.5. By playing on Bugago B.V., or downloading the software, the Account Holder agrees with the above rules and any other rules mentioned on the Bugago B.V. site. This includes the terms listed in the license agreement, available during installation of Bugago B.V.’s Client software. Bugago B.V. is committed to detecting and preventing software programs which are designed to enable artificial intelligence ("AI Software") to play on Bugago B.V. such as, but not limited to opponent-profiling, player collusion, cheating software or anything else that Bugago B.V. deems that enables Player to have an unfair advantage over other players. The Account Holder acknowledges that Bugago B.V. will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the Account Holder agrees not to use any AI Software and/or any such programs. Reference here is also made to the rights of Bugago B.V. to take measures in order to prohibit “multiple accounts” practices.

 

DISPUTES

 

4.6. Bugago B.V. will not consider any claims or disputes on bets to be valid unless said bets are directly registered in the Bugago B.V. database files or records for which a confirmation has been given by Bugago B.V. For all bets, the confirmation given by Bugago B.V. concerning the details of the bets is decisive proof of registration of such bet. Bugago B.V. will make available the transaction log database for the resolution of any possible disputes.

 

FRAUDULENT ACTIVITY

 

4.7. Bugago B.V. has a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in Bugago B.V.'s sole determination, the Account Holder is found to have cheated or attempted to defraud Bugago B.V. including use of stolen credit cards, or any other fraudulent activity or prohibited transaction (including money laundering), Bugago B.V. reserves the right to suspend and/or close the player’s Account and to share this information (together with his identity) to other online gaming sites, banks, credit card companies, and appropriate agencies.

 

RESULTS OF GAMES

 

4.8. Once games have finished, their result cannot be changed nor cancelled. Bugago B.V. retains the right to accept, not to accept or to partially accept games results.

 

WINNINGS

 

4.9. The printout of a game that has been played is not considered to be a receipt of the winnings. A game shall be considered as having been won if it is listed on the player’s games list/on the Bugago B.V. game server(s).

 

CONFLICT IN RESULTS

 

4.10. In case of conflict between the result posted on the Software and the result exposed in our Server, the result posted in our Server shall take precedence. You understand and accept that the settlement of any conflict between the user and Bugago B.V. will be determined based on the records kept by Bugago B.V.

 

CUSTOMER SERVICE

 

4.11. In order to optimize the quality of our services, your calls to our Customer Service can be recorded.

 

BET CANCELLATION

 

4.12. Bugago B.V. further reserve the right to cancel bets even subsequently if any such bet was won by the user as a result of a technical fault or error, inclusive of but not limited to an error or fault in transmission. In any such case, the stake of the bet or game shall be re-credited to the player’s account. Nevertheless, we reserve the right to hold a user liable for any damage caused to or suffered by us as a result of such user knowingly taking advantage of a technical or administrative error when making and/or receiving payments.

 

We reserve the right to refuse to accept any bet without notification, justification or compensation. We shall in no way be held liable for typing, transmission or odds errors. We reserve the right to subsequently correct, with retroactive effect, obvious errors concerning the entry of odds.

 

STAKE LIMITS / REFUSAL OF BETS

 

4.13. Bugago B.V. may at its own discretion limit bets or refuse them. As our User you declare that: - You do not know or are not aware of the outcome of the event when placing the respective bet. We reserve the right to suspend betting during an event due to failed transmission or other technical related issues or if we suspect fraud. We assume no responsibility for typing, transmission and/or evaluation errors

 

SPECIFIC GAMING RULES

WAIVER

END-USER LICENSE

 

4.14. By playing on the Bugago B.V. site you are being granted a personal non-exclusive, non-transferable license to use the Software, in order to play according to these Terms & Conditions and including the clauses in this section.

 

4.15. The Account Holder may install and use the computer programs Bugago B.V. makes available ("Software") on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for the Account Holder’s own personal use for participating in the Games in accordance with this Agreement, and further, that such installation and use is made through a computer of which the Account Holder is the primary user. The Software's structure, organization and code are the valuable trade secrets of Bugago B.V. and/or its group of Companies and/or its licensors. The Account Holder obtains no rights to the Software except to use it in accordance with this Agreement. Save as expressly permitted by law, the Account Holder is strictly prohibited from, and agrees not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. The Account Holder agrees that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.

 

4.16. The account holder confirms that all information contained in the registration form submitted to Bugago B.V. is true, accurate, and complete, and corresponds to the name(s) appearing on the credit cards used for the deposits and payments of gains. Bugago B.V. reserves the right to cancel your user agreement in the event that the information provided to Bugago B.V. were found to be false, inaccurate, deceitful or incomplete. It is the player’s responsibility to inform us immediately of any changes to the player’s personal information;

 

4.17. Bugago B.V. grants only a personal right to the players to use the Software and the Service is a right that is bestowed personally on the players in order to play the games of luck on the Internet. This right is given to the players with a personal and not a commercial purpose. Any complaints relating to activity on your account by a third party will not be accepted by Bugago B.V. since it is prohibited to enable a third party to play with a player’s account. It is the player’s responsibility to inform Bugago B.V. immediately if the player suspects that his account is being used by a third person, so that Bugago B.V. may inspect and verify that account, an account may not be sold/transferred to third parties;

 

4.18. By playing on this Site the player is acknowledging that in playing games of luck through the use of the Service and/or the Software the player is under the risk of losing money. It is the player’s sole responsibility to assume the losses suffered through the player’s account;

 

4.19. The player shall not commit any act or adopt any kind of behaviour that could damage Bugago B.V.’s reputation, and the Player acknowledges that the use of the Service and/or the Software is at his sole discretion and risk;

 

4.20. By playing on Bugago B.V. the Player is declaring that he shall in no way use the Service or the Software with the purpose of transferring such funds from illegal sources. The player will not use the Service and or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over the player. Bugago B.V. reserves the right to discontinue or block the account(s) of the client, at any time, and until the matter has been resolved, if Bugago B.V. has the slightest doubt as to the legality of the source of funds used by the User to bet in the on the Internet;

 

4.21. The player declares that he will not violate or attempt to violate or misconstrue in any way Bugago B.V.’s security measures. If Bugago B.V. has the slightest doubt in respect of this clause, Bugago B.V. reserves the right to suspend or block the player’s account immediately. The amount in question will not be credited to the player’s account. The player will be denied access to all other Internet Sites, Services and Software offered by the same corporation.

 

TRUE RANDOM NUMBER GENERATOR

 

4.22. In the case of casino games the Account Holder accepts and agrees that the true random number generator ("TRNG") determines the outcome of every game. In the event of a discrepancy between the result showing on the software and the gaming server, the result showing on the gaming server shall be the official and governing result of the game. Account Holder understands and agrees that Bugago B.V. and Bugago B.V. records shall be the final authority in determining the terms of his participation in the games, the activity resulting from there and the circumstances in which they occurred. In the event of an error in the pay table, Bugago B.V. with liaise with the software provider and regulator before deciding on the game final outcome.

 

SOFTWARE INTERRUPTION

 

4.23. In the event of any kind of software interruption due to any type of problem, Bugago B.V. reserves the right of requesting a screenshot. Any software error or malfunction which is or which may be evidenced by Bugago B.V. to have occurred on any of its systems or those provided by any of its software providers shall void the bet, or the game, regardless of whether it is made on our casino or games platform. You shall be entitled to the full amount of your stake in relation to such bet or game. Bugago B.V. hereby excludes all further liability for any such software malfunction. Should any event of communications or system errors occur in connection with the settlement of accounts or other features and components of the software, neither AlfaCasino.com nor the Software Provider will have any liability to you or to any third party in respect of such errors. AlfaCasino.com reserves the right at such errors to remove all relevant products from the Site and take any other action to correct such errors. 

 

ABORTED AND MISCARRIED GAMES

 

4.24. A licensee shall take all reasonable steps to ensure that the licensee’s approved computer system enables a player whose participation in a game is, after he or she has made a wager, interrupted by a failure of the telecommunications system or a failure of the player’s computer system that prevents the player from continuing the game, to resume, on the restoration of the system, his or her participation in the game that was interrupted as at the time immediately before the interruption.(2) If a licensee’s computer does not enable a player to continue, after the restoration of the system, with a game interrupted by a failure of the telecommunications system or the player’s computer system, the licensee shall–(a) ensure that the game is terminated (b) refund the amount of the wager to the player by placing it in the player’s account.

 

4.25. If a game is started but miscarries because of a failure of the licensee’s computer operating system, the licensee shall 

 

(i) refund the amount wagered in the game to the player by crediting it to the player’s account or, if the account no longer exists, by paying it to the player in an approved manner and (ii) if the player has an accrued credit at the time the game miscarries, credit to the player’s account the monetary value of the credit or, if the account no longer exists, pay it to the player in an approved manner 

 

inform immediately the Authority of the circumstances of the incident 

 

refrain from conducting a further game if the game is likely to be affected by the same failure. Provided that the Authority may, by written notice to the licensee, give the licensee other directions which the Authority considers appropriate in the circumstances.

 

COMPLAINTS

 

4.26. The player is hereby acknowledging and accepting that any complaint or contest made by the Player more than seven (7) days after the date of the finalization of the transaction which is the subject of the complaint in question will not be taken into account, and will have no value.

 

5. DISCLAIMER & LIMITATION OF LIABILITY

USE OF SITE

 

5.1. Bugago B.V. shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its Site or its content, including, without limitation, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Site or it's content, or any errors or omissions in content.

 

5.2. Bugago B.V. cannot be held liable for changes to a Player’s Account balance due to someone else playing using that player’s nickname, username or password. It is not possible to transfer money from one member account to another.

 

5.3. Bugago B.V. makes every effort to maintain the accuracy of the information on this Site but cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information.

 

5.4. No responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters:

 

  • Mistake(s), misprint(s), misinterpretation(s), mishearing(s), misreading(s), mistranslation(s), spelling mistake(s), fault(s) in reading, transaction error(s), technical hazard(s), registration error(s), manifest error(s), Force(s) Majeure and/or any other similar mistake(s)/error(s);
  • Violation of the Bugago B.V. Rules;
  • Criminal Actions;
  • Advice, in whichever form, provided by Bugago B.V.;
  • Financial risk and loss, including, but not limited to variances in exchange rates; and/or
  • Legal actions and/or other remedies.

 

5.5. Therefore, it is hereby being specified that Bugago B.V. makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the Content is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of these Terms and Conditions.

 

5.6. Use of this Site is entirely at the Account Holder’s risk. The Site and its Content is provided on an ‘as is’ basis.

 

SERVICES

 

5.7. Bugago B.V. offers service and software « as is » with no warranties, assurances, engagements, or any declaration, explicit or implied, legal or other. Bugago B.V. hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the software in respect to the failure to respect governing rules and laws.

 

5.8. Bugago  B.V. does not guarantee that the service or the software are authorized, and that the operation will fully satisfy the player, that it is entirely secure and exempt from error, that it is updated regularly, that any software defect is regularly corrected, that it is uninterrupted, that the service or the software are virus or bug free, or that they are continually operational, that they are adequate, that the material is reliable, or that all other information obtained by way of the service or that all results are adequate and reliable.

 

5.9. In case of discrepancies in the systems or in the means of communication, due to viruses or bugs as it relates to the account regulations or all other parameters that make up the software, we shall not be held responsible to you or a third party for any damage, costs, expenses, losses, or claims brought about by said discrepancies, and we reserve the right, in the event of such types of errors, to cease all software and site games concerned and to take all other measure necessary to correct such errors, provided that we are not responsible to provide an emergency network, system, or similar emergency services.

 

5.10. Bugago B.V. cannot be held responsible for any act or omission by an internet provider or of any other third party with whom you may have contracted in order to have access to Bugago B.V.’s service and or software. In case of litigation between the internet provider and yourself, Bugago B.V. cannot be a party to the suit, and such suit shall in no way affect the user’s obligations under this contract.

 

PLAYER’S RISK

 

5.11. The player acknowledges to have chosen and used the Service and the Software willingly and at his own risk and discretion.

 

LOSS OR DAMAGE

 

5.12. We are in no way responsible for any loss or damage, direct or indirect, that you or a third party might have suffered as a result of your use or the third party’s use of the Service and or of the Software, including but not limited to damages caused by a commercial loss, a loss of benefits, a loss on anticipated profit, interruption of business, loss of commercial information, or any other pecuniary and or consecutive loss.

 

5.13. We are in no way responsible for any loss or damage that you or a third party might have suffered as a result of your use or their use of the Internet Site, its content or that of any link suggested by Bugago B.V.

 

5.14. We are in no way responsible for any loss or damage that you or a third party might have suffered as a result of any modification, suspension or interruption of Service or of Software.

5.15. We are in no way responsible for any loss or damage, including but not limited to a loss of profit, as a result of improper functioning of the Service and or of the Software, any delay, interruption, transmission, loss or corruption of data, improper functioning of the means of communication, criminal use of the Internet Site or of its content by any person, of a defect, or omission or of any other factor beyond our control. In the event that the malfunction results in profit, whether it be collected or credited to your account, Bugago B.V. reserves the right to claim all gains that you may have benefited from as a result of one of those malfunctions, and you would be obliged to immediately reimburse Bugago B.V. the amount collected and to inform Bugago B.V. of the malfunction. Bugago B.V. reserves the right, at its sole discretion, of directly deducting from your account an amount equal to that which you may have received in error.

 

CANCELLATION, TERMINATION, SUSPENSION AND BREACH

 

5.16. We may restrict user’s access to Bugago B.V., suspend or terminate user’s account, withdraw user’s offers for bets, void any bets outstanding to user’s account or cancel and void any outstanding or bets in our absolute discretion without cause at any time including if:

 

  • there is a technological failure;
  • we suspect that user is engaging in illegal or fraudulent activity;
  • we suspect that user has (or may have) breached any part of this Agreement;
  • we suspect user is acting in a manner that is detrimental to the conduct of our business or which may result in legal liability for user, us or third parties;
  • we suspect that user’s account’s ‘public market data’ usage (‘public market data’ includes market prices, traded Volumes and market depth) could represent ‘business usage’ (‘business usage’ includes any use by a betting operator or any use by an individual or organisation supplying data or services to a betting operator);
  • we suspect that user may be having difficulties obtaining credit; 
  • we have the right to do so as set out in our Rules.

 

REGULATIONS.

BREACH OF CONTRACT

 

5.17. In accepting the terms of this Contract, you are bound to integrally indemnify us, to defend us and to exonerate us, on demand of any complaint, responsibility, damage, loss, cost or expense, including but not limited to all legal fees or others that we shall bear as a result of breach of this Contract, a violation of Bugago B.V.’s laws, rules and or rights or of those of a third party, to any use of the Service and/or Software with your login, whether it be with your knowledge or without it, as well as any acceptance of profit on your part.

 

5.18. If you fail to adhere to any of the conditions of this Contract or if we reasonably suspect that you are failing to comply with any of the conditions of this Contract, Bugago B.V. reserves the right, and all remedies at its disposition, and at its sole discretion, to block all your user accounts and of withdrawing the necessary amount from your account in order to compensate the damage suffered by Bugago B.V., or in exchange of any amount due to Bugago B.V., and until ruled upon it by a Court of Law.

 

5.19. If you fail to abide by the conditions of this Contract, Bugago B.V. reserves the right to block your user account, as well as indefinitely banning your access to the Internet Site, Service and Software belonging to Bugago B.V., and will have the right of bring suit against you.

 

LEGAL COMPLIANCE

 

5.20. Account Holders are advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. Bugago B.V. accepts no responsibility for any action taken by any Authority against any account holder.

 

LIMITATION OF LIABILITY BEFORE A COURT OF LAW

 

5.21. In the event that Bugago B.V. is found liable in any way, by a court of law and/or a similar authority, with legal competence and/or jurisdiction over Bugago B.V., then Bugago B.V.'s liability is limited to the amount of the, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the Bugago B.V. Account or the amount transferred into or out of the Bugago B.V. Account, whichever is the lesser. Term and Cancellation

 

5.22. This Contract is effective immediately after clicking on « I agree » and remains valid until it is cancelled in accordance to the conditions stated herein.

 

5.23. You can cancel this contract at any time in writing to Bugago B.V. an email (support@alfacasino.com) under the condition that you have no outstanding amounts with Bugago B.V., for any reason. The cancellation of this Contract becomes effective only after you have received a notification in writing from Bugago B.V. confirming the cancellation. From the moment when this contract becomes invalid, you will no longer be authorized to use the Service and the Software, and you are under the obligation to erase the Software from your computer and to destroy all documentation, related to the Service or to the Software, under your possession, in your power or under your control.

 

5.24. Immediately following the cancellation of this Contract, by either party, Bugago B.V. is bound to reimburse the integral amount indicated in your user account, only after the deduction of any amount owed to Bugago B.V., if any.

 

5.25. The cancellation of this Contract shall not be cause of prejudice to any other right or engagement of either party in regards to any violation stated herein or any other violation.

 

5.26. All existing obligations between the parties to this Contract will be null and void after the cancellation of this Contract, and for whatever reason, except if provided otherwise, under the reserved rights and obligations accepted prior to the cancellation.

 

6. MISCELLANEOUS PROVISIONS

INTELLECTUAL PROPERTY

 

6.1. The Bugago B.V. site is intended solely for use by Account Holders. In any event, no one is authorized to copy, modify, tamper with, distribute, transmit, display, reproduce, transfer, upload, download or otherwise alter the Content of Our Site.

 

6.2. Any unauthorized downloading or copying of any material contained in the Bugago B.V. Site as well as the design of the Website itself may be considered as a violation of applicable intellectual property rights within the European Union.

 

6.3. The Site may only be used for lawful purposes. Use of the Site for transmission, distribution, publication or storage of any material on or via the Site which is in violation of any applicable law or regulation or any third party's rights is strictly prohibited. This includes (without limitation) the use of the Site or the transmission, distribution, publication or storage of any material on or via the Site in a matter or for a purpose which infringes copyright, trademark, trade secret or other intellectual property rights, is obscene or harmful to minors or constitutes an illegal act or harassment, is libelous or defamatory, violates any privacy or data protection laws, is fraudulent or breaches any exchange control or gambling law. It is solely for you to establish whether your registration with and use of the Site and/or your entry into a betting Contract (or your offering so to do) is lawful. It is also solely your responsibility to ensure that use by you of your credit or debit card for such purposes is lawful. General

 

6.4. These T&Cs are not intended to create any partnership, agency or joint venture between Bugago B.V. and “Client”, “Subscriber”, “Account Holder”, “Player” or “User”.

 

MINORS

 

6.5. The Bugago B.V. site shall not be used by minors (under 18 years of age) and any such use shall be reported to the police.

 

PROBLEM GAMBLING

 

6.6. Bugago B.V. is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

 

6.7. Bugago B.V.’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.

 

Links

 

6.8. The Website may contain links to other websites which are also outside the Company's control and are not covered by the Terms. The Company will not be liable for the content of any third party websites or the actions or omissions of theur proprietors nor for the contents of third paerty advertisements and sponsorship on those websites. The hyperlinks to other websites are provided for information purposes only. You use any such links at your own risk.

 

APPLICABLE LAW

 

6.9. For all intents and purposes, these T&Cs shall be governed by the laws of Curacao  without regard to any conflict of laws.

 

LAW & FORUM

 

6.10 This agreement shall be governed by and construed in accordance with the laws of the country of Curacao without giving effect to conflicts of law principles. The parties submit to the exclusive jurisdiction of the country of Curacao for the settlement of any disputes arising out of concerning this agreement. This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If any part of this agreement is found void and unenforceable, it will not affect the validity of the balance of the agreement, which shall remain valid and enforceable according to its terms.

 

DISPUTE RESOLUTION

 

6.11. Any dispute or difference arising out of or in connection with these T&Cs shall be determined in Curacao in accordance with the laws of Curacao by the appointment of a single arbitrator to be agreed between the parties, or failing agreement within fourteen days, after either party has given to the other a written request to concur in the appointment of an arbitrator, by an arbitrator to be appointed by the Chairman or Deputy Chairman of the Curacao Arbitration Centre.

 

SEVERABILITY

 

6.12. If any provision contained in these T&Cs shall be held by any court or other competent authority to be void or unenforceable in whole or in part, these T&Cs shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.

 

HEADINGS

 

6.13. Headings are intended for clarity and to facilitate reading of these terms and conditions. They are not intended as a means of interpretation for the content of the paragraph that follows each heading. Headings are not intended to bind Bugago B.V. in any manner whatsoever.

 

WAIVER

 

6.14. Any waiver by Bugago B.V. of any breach by any User of any provision of these T&Cs shall not be considered as a waiver of any subsequent breach of the same or any other provision of these terms and conditions.

 

CONTACT INFORMATION

 

6.15. Bugago B.V. can be contacted by sending an email to support@alfacasino.com.

 

AGE AND LEGAL RESTRICTIONS

 

The User must be of the age of 18 or the legal age of majority in his/her jurisdiction, whichever is greater. Therefore, the gaming system is restricted to individuals of legal age of majority as determined in the jurisdiction in which the individual resides. The User cannot play under any circumstances if the User is not at least eighteen (18) years of age. By concluding a bet, the User confirms that he/she has the necessary legal capacity to conclude the business contract.

 

Placing bets may be subject to legal restrictions and possibly even be prohibited in some countries. Therefore, the User should take note that if placing bets is not allowed, or only allowed under certain conditions which are not fulfilled here, he/she alone will bear the responsibility for any disadvantages arising from it. The User should take note that Bugago B.V. has no duty to inform, warn or educate users. Participation in the activities and games of the gaming system (hereafter called: the Game) is open only to residents of those jurisdictions where such participation is legal and not prohibited.

 

PARTICIPATION IN THE GAME

 

Employees of Bugago B.V., its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.

 

Participation in the Game is void wherever prohibited by law. 

 

Participation in the Game is for entertainment value only. No purchase is necessary or required to play the Game. User may play without placing bets for real money. Should User choose to play for real money (play to win mode); the gaming system will accept purchases of betting funds in currencies as listed in cashier. User is only permitted to enter the gaming system for his/her own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the gaming system or the site is strictly prohibited. Before the User participates in Bugago B.V.'s casino system, he/she is responsible to verify the laws on gambling which govern the place where the casino system is used. Commercial use of Bugago B.V.'s casino system is strictly forbidden.

User shall not allow any other person or third party; including, without limitation, any minor, to use or reuse User's account, accept any prize, or participate in the Games.

 

WITHDRAWAL

 

The request for withdrawal of funds from the main balance of the account should be made on the "Funds withdrawal" tab. You will have to specify the withdrawal method, the amount of the withdrawal (not less than the established minimum) and the details (card number, wallet, etc.). The withdrawal of funds from the bonus balance can't be made.

 

REGISTRATION

 

User acknowledges that in registering and using the gaming system the User has to provide Bugago B.V. with certain personal details. Bugago B.V. will keep this information confidential. User agrees that it may be necessary, from time to time, for Bugago B.V. to disclose certain details to its affiliated third parties and the User consents to such disclosures. By registering the User opens a user account (hereafter called: the account).

 

Bugago B.V. reserves the right to exclude users with false particulars from participating in the games offered and to refuse them the payment of any winnings. Upon Bugago B.V.’s request, the User is obliged to produce an official document showing his/her photo, proving his/her identity (a passport copy, driver's license or identity card). After successful registration, an account will automatically be opened for the User, in which all transactions in Casino system (such as deposits/withdrawals, bets/winnings and other) will run for real money. Every user may hold only one (1) account.

 

In order to access the User's account, username and password are needed. Bugago B.V. assumes no responsibility for misuse of user's account, if unauthorized persons use the username and password. User should keep username, password and other account details confidential. All transactions in the account resulting from the use of the username and the password fall under the responsibility of the account holder.

 

Bugago B.V. reserves the right to cancel User's account for any reason whatsoever at any time without preliminary notice. Any balance in User's account at the time of such cancellation will be credited to credit card and/or sent to registered address by cheque. However, Bugago B.V. reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in User's account in any of the following circumstances:

 

  • If the User has more than one active account for the gaming system;
  • If the User participates in a promotion and withdraws before fulfilling the requirements of that particular promotion;
  • If the User provides incorrect or misleading registration information;
  • If the User is not of legal age;
  • If the User resides in a jurisdiction where participation in the Game is prohibited by law;
  • If the User has allowed or permitted (intentionally or unintentionally) someone else to play on the user's account;
  • If the User has not played on an individual basis for personal entertainment only (the user has played in a professional sense or in agreement with other player(s) as part of a club, group, etc.);
  • If the User has 'charged back' any of the purchases made with credit card on the user’s account;
  • If the User was found cheating or if it is determined by Bugago B.V. that the User has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the gaming system; or
  • If Bugago B.V. should become aware that the User has played at any other on-line casino under any of the circumstances defined above.

 

Bugago B.V. also reserves the right to close accounts registered from certain countries. A player registration may be refused or closed at the Licensee’s sole discretion but contractual obligations already made will be honored.

 

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